Was eagerly awaiting the Costa Rica adventure in 2020, but COVID-19 hit and the rest is history. Working with my Travel Ambassador, Kisha, has been amazing as she not only kept me informed of the changes in a timely manner, but made interactions seamless and headache free. The professionalism shown speaks volumes and I look forward to future travel extravaganzas with The Jacob Agency. I know Costa Rica 2021 will be AMAZING!